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Refund, Cancellation & Rescheduling Policies

Please be advised of our policies below before booking services with us! 

Cancellation Policy

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a rebooking charge of $25.

If you are a prepay customer, your card on file will be automatically charged the rebooking fee, if you do not have a card on file, you will not be able to be rescheduled until the rebooking fee is paid.

To avoid any fee, please provide cancellation notice at least 24 hours prior to your appointment.

You can cancel or reschedule an appointment by emailing us at info@revita-clean-ohio.com, texting 440-309-7580, or calling our office at 440-309-7580

Rescheduling Policy

Please note we are very accommodating to rescheduling or adjusting appointments to fit our clients needs and days that are preferred for them. If we are not able to get you rescheduled on a preferable day due to scheduling conflicts, we will do our best to get you rescheduled on the next available preferable day. Please be advised, this may cause you to have a clean credited to your account for future use, or have cleans closer or further apart than your normal recurring schedule.

If you are a prepay customer, and decide to pause services, we require 24 hour notice before your payment is to be auto drafted. (The 1st of each month OR when services are booked.)

If you decide to pause services less than 24 hours in advance, and your prepay payment has already drafted, you will be credited the services to your account for future use, as we do not offer refunds in this situation. 

Refund Policy

Due to the time and physical demand of our services. We do not offer refunds. We follow each package very closely, including offering a walk through to ensure transparency and satisfactory results. If you are ever unsatisfied with our services, please mention that during your end of clean walk through. If you are not home or decline a walkthrough, please email us at info@clerefresh.com with any concerns within 24 hours so we can reschedule an appointment to address them.

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If you are a prepay customer, and decide to pause services, we require 24 hour notice before your payment is to be auto drafted. (The 1st of each month OR when services are booked.)

If you decide to pause services less than 24 hours in advance, and your prepay payment has already drafted, you will be credited the services to your account for future use, as we do not offer refunds in this situation. 

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